Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page.

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

By signing up an account with Alizehofficial.com, you will be able to access and manage your account information easily. This includes: o Changing your password o Updating your billing or shipping address o Checking your order status o Viewing your complete order history o Managing your e-mail preference settings (e.g. choose whether to receive mails from Alizehofficial.com) o Update Address book

In order to place an order with Alizehofficial.com, you will be required to: o Sign in to your online account o Shop for the items you want o Add the items to your Shopping Bag o Proceed to checkout o Enter billing and shipping information o Provide payment information o Review and submit your order o Check your order status

After you place your order, you will receive an acknowledgement e-mail from Alizehofficial.com to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved. Alternatively, you may check the status of your order through “My Account”.

A sales order summary is an auto-generated e-mail where Alizehofficial.com acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by Alizehofficial.com. You are then required to make a new order. Alternatively, you may sign in to your account to access "My Orders" page to view whether your order is received by us.

Complaint can only be made within 7 days of delivery by emailing us at info@alizehofficial.com

Please sign in to “My Account” to view your order history. Click on the order you wish to view to see the details.

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

Unfortunately, we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

We regret to know that your order was cancelled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, amount will be reversed back to card that was used.

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

Defective or incorrect items can only be exchanged, subject to item being returned must be in its original condition with the original tags and tickets. Stitched items can not be returned or exchanged. There are strictly no refunds. Please note that value amount and shipping charges are strictly non-refundable and non-returnable in any form. International orders cannot be returned or exchanged.

Alizehofficial.com believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one of the following reasons. Under such circumstances, customer is responsible to pay for ALL incurred taxes and the shipping charges for attempted delivery and the returned shipping charges. Refunds after deduction for the chargeable shipping charges and taxes shall then be returned to the credit card used for the purchase. This check is to stress the importance of accurate delivery information.